Referral Tech - Call Center Services

  • Spartanburg, SC
  • Home Office: 700 N Pine Street, Spartanburg, SC 29302
  • Regional Call Center Services
  • Per Diem - Varied Shifts - M-F, Holidays and Weekends as Assigned, Hrs vary: Includes On Call, Weekend and Holiday Rotation
  • Administrative/Clerical
  • Job Grade 008
  • Req #: 37790
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Summary

The Referral Tech for the Call Center is an individual who answers a multi-line switchboard rapidly and directs the calls to destination without any delay.

Minimum Requirements

Education         

  • High School Graduate or GED Equivalent

Experience        

  • 1+ years working experience as a receptionist operating a multi-line switchboard phone system.
  • Must be able to speak, understand, and write in English.

 

Core Job Responsibilities

  • Handles a high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.
  • Maintains and updates the list of availability of staff continuously to receive incoming calls.
  • Operates various standard office machines, including personal computer, various software, fax, phone, and printer.
  • Monitors hospital alarms and calls emergency codes.
  • Understands and responds effectively and clearly too addressed requests in person or over the phone, and to written or verbal instructions.
  • Requires adherence to all policies and procedures, including standards of behavior, attendance, punctuality and personal appearance.
  • Establishes and maintains efficient working relationships with supervisors, co-workers, patients and the general public.
  • Enters data into health information management system and performs other routine assigned clerical suites as needed.
  • Pursues personal development of knowledge and skills required for the efficient performance of the job role.
  • Other duties as assigned.
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