Clinical Analyst (Epic Willow)

  • Spartanburg, SC
  • Home Office: 700 N Pine Street, Spartanburg, SC 29302
  • Full-Time - Days (weekends as needed) - 8am-5pm
  • Information Technology
  • Job Grade E15
  • Req #: 40420
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The EPIC Willow Clinical Analyst will be responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring / utilizing knowledge of the operational workflows to be implemented with the EPIC system.  The Clinical Analyst will have in-depth knowledge of the software and maintain Willow certification.


Key abilities for this role include:

  • Understanding of the organization and the user community in the Clinical Analysts assigned area.
  • Ability to lead meetings, prioritize, resolve conflicts, managing issues, and oversight and implementation of project plan activities.
  • Strong communication and follow-up skills.
  • Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
  • This position requires a high degree of independence.
  • Provide pharmaceutical clinical knowledge and expertise to the Epic Willow application.
  • Viewed as a trusted resource to clinical clients (i.e., physicians, nurses, pharmacist, etc.) and other Epic team members.


The Application Coordinator for Epic Willow should have an in-depth knowledge of inpatient pharmacy operations workflows. Specifically, this individual should be familiar with:

  • A general knowledge of how various medications should be prescribed, ordered and filled.
  • A technical understanding of how build decisions affect things like dose calculations, dispensing, billing, pharmacy automation (Omnicell/Med Carousel/Robot).
  • Ideal candidate would have knowledge of all things pharmacy and Willow including, but not limited to the following:
    • Medication build
    • All aspects of medication billing
    • Dispensing workflows
    • Orderset build
    • Patient list / Patient Scoring build
    • Reporting Workbench



  • Required: Advanced degree in Pharmacy
  • Preferred: Master’s degree in Pharmacy



  • Required: 5 years of healthcare experience
  • Preferred: 7 years of healthcare experience



  • Required: Must be licensed as a Pharmacist. Must complete required training for product implementation, and pass certification within 45 days of completion of training
  • Preferred:
    • Willow: Must complete required training for product implementation, and pass certification within 45 days of completion of training.
    • Bugsy: This position will also require Bugsy proficiency within 45 days of completion of training- complete within 6 months of hire.
    • Will consider of Epic Experience; Omnicell.



  • Maintain regular communication with vendor implementation representatives.  Work with implementation representatives and the organization’s business community and end users to ensure the system meets the organization’s business needs
  • Assume application expertise by obtaining and maintaining EPIC certification for the assigned application(s) within the required timeframe.
  • Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications.
  • Participate in project plan development and monitoring project milestones
  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.  Provide application expertise to facilitate discussions and decisions.
  • Work with department representatives to analyze needs and translate these into system design.
  • Participate in development, execution and sign off of system testing.
  • Develop and maintain detailed documentation on system configurations and technical components.
  • Troubleshoot problems identified by team members and end users.
  • Escalate issues and risks to project leadership.
  • Collaborate with the training team(s) in the design and development of training programs.
  • Provide application expertise to the project team and advisory groups.
  • Participate in the planning and execution of application go-live and post-live activities.
  • Follow established guidelines for system change control.
  • Identify potential system enhancement needs.
  • Introduce best practice options for future-state workflows and processes.
  • Collect information regarding potential system enhancement needs
  • Analyze new functionality in releases to determine how and if it should be used.
  • Coordinate ongoing software updates and changes.
  • Review and test new software releases.
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